Privacy policy
Version 2026-09-28
This page is a working draft. It will change before Tixnest processes real payments.
This is a translation. Under Quebec's Charter of the French Language, you're bound by the French version, provided first, unless you expressly choose to be bound by this English version. Read the French version
DRAFT — pending legal counsel review.
Who we are
Tixnest is operated by Athos Studio Productions et Technologies inc., 1414 rue Chomedey, Montréal, Québec. Our person in charge of the protection of personal information can be reached at vie-privee@tixnest.com.
What we collect, and why
| Who | Data | Purpose |
|---|---|---|
| Buyers | Name, email, language, order and tickets | Selling and delivering tickets, receipts, support, refunds, tax records |
| Buyers | IP address and waiting-room token | Fair queueing, anti-bot, fraud |
| Buyers | Access code (private events) | Access control |
| Buyers | Payment data | Handled by Stripe, not stored by Tixnest |
| Attendees | Name, email, optional phone | Entry and event communications |
| Visitors | City or "near me" location (rounded to about 1 km) | Showing nearby events, only with the preferences cookie or on click |
| Organizers and staff | Name, email, password (hashed), two-factor data, sessions | The account and its security |
| Organizers | Verification details (name, date of birth, address, phone, ID if requested, bank account; for companies, NEQ, directors and owners of 25% or more) | Payouts and legal verification, entered in Stripe's embedded form and sent to Stripe |
| Door staff | Scan logs: who scanned, device, time, gate | Entry control, dispute evidence |
Consent
Consent is specific to each purpose, and privacy settings are protective by default. Anyone under 14 needs a parent's consent.
Sharing
Your data is shared with the organizer of the event you bought, and with these providers:
| Provider | Role | Where the data goes |
|---|---|---|
| Google Cloud, Montréal region | Database, application, event images | Stays in Quebec |
| Stripe | Payments and organizer verification | Canada and the US |
| Resend | Transactional email | US |
| Apple Wallet and Google Wallet | Wallet passes, only when you add one | US |
| Google Maps Places | Organizer address autocomplete | US |
Automated decisions
Stripe Radar may decline a payment automatically. You can ask for it to be reviewed.
Retention
Order and tax records are kept for 6 years, under federal and Quebec tax rules. Other categories are anonymized or destroyed once their purpose is served.
Your rights
Access, correction, portability, withdrawing consent, asking that dissemination stop. We reply within 30 days. You can complain to the Commission d'accès à l'information. Reach us at vie-privee@tixnest.com.
Cookies
- Strictly necessary: the consent cookie, the waiting-room cookie, private-event access, organizer and admin session cookies, and Stripe's fraud-prevention cookies at checkout.
- Preferences (opt-in): the preferred-place cookie.