Refund policy

Version 2026-09-28

This page is a working draft. It will change before Tixnest processes real payments.

This is a translation. Under Quebec's Charter of the French Language, you're bound by the French version, provided first, unless you expressly choose to be bound by this English version. Read the French version

DRAFT — pending legal counsel review.

Event cancelled

You get an automatic full refund of everything you paid, taxes included, to your original payment method. Nothing to request.

Event postponed, or a material change (venue, headliner)

Your ticket stays valid. You'll get an email with a signed refund link, valid for 30 days from the notice (this window is pending confirmation by legal counsel).

Anything else

The refund policy set for that event applies. It's shown on the event page and at checkout.

Timing

Refunds are issued within a few business days of the request. Card networks can take 5–10 more days to show them on your statement.

When a refund fails

If a refund fails (for example, a closed card), Tixnest contacts you and pays you by another method.

Questions

Write to contact@tixnest.com.