Politique de confidentialité — Tixnest pour Shopify

1. Introduction

This Privacy Policy explains how Athos Productions, Inc. ("we", "us", or "our") collects, uses, and shares information when you install or use the Tixnest app in your Shopify store or otherwise interact with our services (collectively, the"Service").

By installing the app or using the Service, you agree that we may process your information as described in this Privacy Policy. If you do not agree with this Policy, please do not install the app or use the Service.

2. Information We Collect

The types of information we collect depend on how you use the Service and how your Shopify store is configured. Generally, we collect the following categories of information:

2.1 Information from Merchants

• Store and account information provided through Shopify.
• Configuration settings related to your events and tickets.
• Contact details you provide to us (such as name and email) if you reach out for support.

2.2 Information about Event Attendees

When you use the Service to sell tickets, we may process, on your behalf, information about your customers (attendees), such as:

• Contact details required for ticket delivery (e.g. name, email).
• Ticket purchase details and order information from Shopify.
• Ticket identifiers (such as QR codes or barcodes).
• Event attendance and check-in status.

2.3 Automatically Collected Information

We may automatically collect certain technical information when you or your staff use the Service, such as:

• Browser type and settings.
• Device information and operating system.
• IP address, date and time of access, and usage logs.
• Information about how you interact with the app interface and features.

3. How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service.
• To generate and deliver tickets (including QR codes, PDFs, and wallet passes).
• To synchronize orders and ticket data with your Shopify store.
• To respond to support requests and communicate with you.
• To monitor usage, troubleshoot, and improve the Service.
• To detect, prevent, and address security or technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing (EEA/UK Users)

Where required by applicable data protection laws (such as the GDPR or UK GDPR), we process personal data on one or more of the following legal bases: (i) to perform our contract with you; (ii) to comply with our legal obligations; (iii) for our legitimate interests in operating, improving, and securing the Service; or (iv) with your consent, where applicable.

5. How We Share Information

We do not sell personal information. We may share information as follows:

• With service providers that help us operate the Service (for example, hosting, infrastructure, or analytics providers), subject to confidentiality and data protection obligations.
• With Shopify as needed to integrate and operate the app within your Shopify store and comply with Shopify’s app requirements.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, where permitted by law.
• To comply with laws and protect rights, including to respond to lawful requests from public authorities or to protect the security, rights, or property ofAthos Productions, Inc., our users, or others.

6. Cookies and Similar Technologies

We may use cookies and similar technologies (such as local storage or pixels) within our web interfaces to:

• Maintain your session and authentication.
• Remember your preferences and settings.
• Understand how the app is used and improve performance and usability.

You can usually configure your browser to refuse cookies or to alert you when cookies are being set. However, some features of the Service may not function properly without cookies.

7. Data Retention

We retain information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with our legal obligations. When you uninstall the app, we will delete or de-identify information associated with your use of the Service within a reasonable period, unless we are required or permitted by law to retain it for a longer time (for example, for record-keeping, fraud prevention, or dispute resolution).

8. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal data, subject to legal limits.
• Object to or request restriction of certain processing activities.
• Request data portability where applicable.

To exercise these rights, you can contact us using the contact details below. If you are a customer (attendee) of a merchant using Tixnest, please contact the merchant directly first, as we typically act as a processor on their behalf.

10. International Transfers

Your information may be transferred to and processed in countries other than the one in which you are located. These countries may have data protection laws that are different from those of your country. Where required, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.

11. Children’s Privacy

The Service is not directed to children, and we do not knowingly collect personal information directly from children. If we become aware that we have collected personal information from a child in a way that is inconsistent with applicable law, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy within the app or on our website and update the "Last updated" date at the top of this page. Your continued use of the Service after the changes take effect means you accept the revised Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

1414 Rue Chomedey, Montreal, Quebec, Canada