Frequently asked questions
Short answers to what people ask us most.
Buying tickets
Do I need an account to buy tickets?
No. You can check out as a guest with just your email address, and your tickets are sent there.
What will I pay?
The price on the event page is the price you pay, fees included. Applicable sales taxes (GST and QST) are shown before you pay.
Where do I find my tickets?
We email them right after your payment. Each ticket has its own QR code: show it on your phone or print it, and it is scanned at the door.
I did not receive my email.
Check your junk or spam folder and make sure the address you entered is correct. If nothing has arrived after a few minutes, contact us with the event name and the email address you used.
Why am I in a waiting room?
For high-demand sales we let people in gradually so the site stays fast and tickets are shared fairly. Keep the page open and you will be let in automatically.
Can I get a refund?
Refunds depend on the event and its organizer. See our Refund policy, or contact us about a specific order.
Is Tixnest available in French?
Yes. Every page is available in French and English; switch language from the header.
Selling tickets
Who can sell tickets on Tixnest?
Anyone can create an account and an event. You set up how you get paid when you are ready to sell.
What does it cost?
Our pricing page lists every fee. What buyers pay is always the all-in price, with no extra fees added at checkout.
How do I check people in at the door?
Door staff sign in to the Tixnest check-in app with their own staff account and scan each ticket's QR code. It keeps working if the venue's connection drops.
Where is our data kept?
In Montréal. Our Privacy Officer can be reached at vie-privee@tixnest.com.
Did not find your answer? Contact us